KM Surgical Terms & Conditions of Sale
These are the Terms and Conditions of Sale of KM Surgical Limited (“KM Surgical“, “we“, “our“, “us“). The KM Surgical online shop sells a select number of specially chosen high quality cosmetic products.
Payments & Security
KM Surgical wants you to have a secure and safe online shopping experience. Payments made via our website are processed using SSL (Secure Socket Layer) protocol, so that all your personal information is encrypted to protect your privacy.
To protect your details from unauthorised access, we recommend logging out each time you finish using the site, especially if you are doing so from a public or shared computer.
Payments are taken in New Zealand Dollars.
The name that will appear on your statement will be XXX.
Credit Card Security
Credit card transactions are made through Stripe, a payment gateway provider. This is a secure credit card payment service provided by Stripe. Our website neither collects nor stores your credit card details.
Delivery
We only sell our products in New Zealand and not overseas.
We have three delivery options:
- Click & Collect (free). This is available only for a Christchurch pickup. See Click & Collect (Christchurch only) below for more information.
- Standard Delivery ($10 per order).
- Free delivery on orders over $400.
Click & Collect (Christchurch only)
Click & collect is available as an option for Christchurch and Canterbury addresses when checking out online. If you’re based in Christchurch or wider Canterbury, and wish to pick up your order from our premises at Avenue Health, 202 Bealey Avenue in Christchurch (between 8am to 5pm, Monday to Friday) then Click & Collect will be an available option.
After completing your order, you will get a confirmation email with your order details, which you’ll need to have when you collect your order. Please bring your order invoice and proof of identity when you pick up your order.
Important: We will hold your order at the store for a maximum of 30 days after you have placed your order; after 30 days we will cancel and refund your order against the same payment method used when placing the original order. If your order is cancelled and refunded, we will notify you by email.
Ordering products from us
When you place an order with us, you are making an offer to buy product(s) from us. An order is placed on our website by adding a product to the cart and proceeding through our checkout process.
The checkout process includes relevant details for your order e.g. your name, address (and delivery address, if different), telephone number, email, entering payment information then submitting your order. We will take payment from you when you submit your order.
We will send you an email to confirm that we have received and accepted your order.
Refusing and/or cancelling orders
In the event that the product(s) ordered are no longer available we reserve the right to refuse or cancel an order.
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.
While we endeavour to ensure that the price and description of our product(s) is/are accurate, if there is an error in the process of listing a product on our website, or a technical error in the processing of your order, we reserve the right to refuse or cancel the order.
Our right to cancel orders applies to orders that have been accepted.
Consumer Guarantees Act 1993 (CGA)
The New Zealand Consumer Guarantees Act 1993 sets out the guarantees and rights of both the seller and consumer for products sold.
Under the CGA, products sold by us must be safe, of acceptable quality, fit for the purpose they have been purchased for, match the description given and be of acceptable condition when received by you;
The CGA guarantees are in addition to any other warranty offer(s) provided by the manufacturer; and
The CGA does not apply where the product has been misused.
Consumer Rights
For further information and guidance, please refer to The Ministry of Business Innovation and Employment, Consumer Protection website.
Commercial or Business
The CGA may not apply to goods and services purchased from us for commercial, resale or trade use.
Dispute Resolution
If a dispute arises between both of us:
Both of us must first discuss the dispute and, in good faith, try and settle it between ourselves, and
If both of us cannot resolve the dispute both of us must then refer it to mediation by a LEADR qualified person before taking any other action.
This clause will not apply to an application by either of us for urgent interlocutory relief.
Refunds Policy
Our aim is complete customer satisfaction, however, should you be unhappy with your product, or change your mind, please read our terms below:
If you change you mind
You must contact us in writing within 5 working days of your receipt of the goods to request a refund if you change your mind.
A refund will be carried out by us within 30 days of agreeing the return in writing.
Returned goods must be unused and in resaleable condition. Used items are non-refundable.
If your product is damaged
You must contact us in writing within 5 working days of your receipt of the goods. Damaged goods will be exchanged without question.
If a refund is agreed
- You must return the goods to us prior to any refund being made.
- Any goods must be returned within a reasonable time scale and must be securely wrapped, preferable in the original packaging.
- A refund will be carried out by us within 30 days of agreeing the return in writing.
- The Refund amount will exclude the original shipping costs, unless the product was damaged.
- The refund process means money can only be refunded to the source originally used to pay. For credit card sales, this will be the exact card which was used.
- The returns address is: Avenue Health, 202 Bealey Avenue, Christchurch 8013, Canterbury, New Zealand.
Exceptions
We regret that for hygiene reasons opened products are non-refundable.
Sale Items
Please choose carefully as SALE items will not be refunded unless damaged.
Contacting us or making a complaint
If you have any issues you wish to raise with us, wish to make a complaint, or would like to discuss our products and/or policies, then you are able to do so by contacting us.
